Customer Resources.

The Terms and Conditions stated on this page apply to all goods purchased from LH Squared Pty Ltd (ACN 165 192 334) as trustee for The Henri Family Trust trading as "Henri Living" (ABN 55 771 748 724) (Henri Living) by the purchaser (you).

Goods remain the property of Henri Living until paid for in full - this includes all delivery and storage charges.
Do not make cash payments without getting a receipt - we require proof of purchase at all times.

While all efforts are mode to deliver your order within a timely manner, due to causes that are beyond Henri Living's reasonable control such as (but not limited to) industrial disturbances, delays in transit, damage of product in transit and shortage of product, any timeframe indicated to you will be an estimate only and can not be guaranteed.

Henri Living will not accept any liability or responsibility for delays in the delivery of Goods. We will only be liable for liquidated damages for a delay in delivery if these have been stipulated in the Quotation, Sales Order or Sales Invoice, and are limited to 5% of the contract value of the Agreement.

Delivery times will only be booked once payment for goods and any other applicable fees and charges including but not limited to the delivery fee has been paid in full.

Delivery includes assembly of products however, does not include any installation. Where installation is required, a separate quote will be provided.

Delivery to a 50 km radius of Perth CBD is charged as follows:
1 Man drop off (no assembly required) - $100.00
2 Person Delivery (0–1hr) - $200.00
2 Person Delivery (1hr+) - $300.00
2 Person Delivery (2hrs+) - $350.00
2 Person Delivery (4hrs+) - $500.00
2 Person Delivery (6hrs–8hrs) - $950.00
Bed Assembly Surcharge - $100.00

Our delivery team requires a minimum of 24 hours notice to cancel a delivery. Any delivery cancelled within 24 hours of delivery may attract a subsequent delivery charge.

You are responsible for ensuring that there is adequate access and entry to your premises for delivery. This includes access to the area within your premises that the item is to be delivered. The delivery fee covers a standard ground floor delivery. Please advise us of any special requirements such as (but not limited to) stairs or lifts as you may be required to pay additional delivery surcharges for such special requirements.

Either on site parking with no restrictions to vehicle height and stay times or adequate unrestricted street parking within 20m of delivery address entrance must be provided for delivery vehicles.

In the case that inadequate access is provided, you may be required to sign a waiver indemnifying Henri Living against any potential damage that may occur.

If any special requirements including (but not limited to) stairs, lifts, underground parking or inadequate street parking are not disclosed prior to delivery, items may not be delivered.

If any of the above terms are not accepted by the receiver on the day of delivery, goods will not be delivered.

If we are unable to make delivery for any reason resulting from lack of access to the property, the goods will be sent back to the warehouse and you will be invoiced for the failed delivery, the cost to return the goods to the warehouse, storage costs and subsequent delivery attempts.

All products sold by Henri Living come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition, our products are guaranteed to be free from manufacturing faults and defects for a period of 12 months from the date of delivery. This warranty is applicable only to faulty materials or workmanship. All indoor pieces have a structural warranty of 5 years when used in a residential (non-commercial) capacity.

Please note that our guarantee does not cover any breakage caused by negligent and/or improper use of the goods, changes caused by normal wear and tear, any damage caused by lack of and/or erroneous maintenance, any damage due to an accident or force or degradation of finish caused by environmental factors.

Warranty claims can be submitted in writing to info@henriliving.com.au or by mail to 245 Stirling Hwy, Claremont, WA 6010.

A minimum of 50% deposit is required before any order is placed with our manufacturer(s).

Final payment is due once the goods arrive into Fremantle port.

Where items from one invoice arrive separately, final payment for individual item is due when that item arrives into Fremantle port and not when entire invoice has been filled.

Where goods are in stock at the time of purchase, the purchase price must be paid in full at that time, prior to collection or delivery of the goods.

Henri Living would like you to be completely satisfied with your purchase however, we will not provide a refund for ‘change of mind’ reasons. For ‘floor stock’ and ‘ex display’ items, please ensure you are completely satisfied with the piece’s condition, including that the items are of acceptable quality, and match the description we have provided to you. If items are being collected from our showroom or warehouse, we also recommend you inspect these items prior to leaving the place of collection.

All product returns are at the absolute discretion of Henri Living and is subject to management approval. Henri Living reserves the right to charge a re-stocking / handling fee of 10% of the RRP of the items being returned.

Any delivery charges are non-refundable once delivery has already occurred.

In the event an order needs to be cancelled, a cancellation fee of 20% of the invoice is payable on cancellation up to a period of 12 months. Where production has already begun, 100% of deposits are rendered non-refundable.

All other deposits are non-refundable after a period of 12 months unless otherwise agreed to in writing by Henri Living.

Henri Living will hold orders free of charge for a period of 7 days, after which a storage fee will be charged unless otherwise agreed to in writing by Henri Living.

Storage fees are calculated at a rate of 2% per month charged on a weekly basis and calculated to the RRP total of the goods being stored.

Storage fees will be applied until the invoice is been paid in full - including any applicable storage fees - and a delivery date of no more than 7 days from the date of settlement has been arranged. Any delivery cancelled by you will attract additional storage fees.

Storage will be charged for a maximum period of 6 month after which the order will be treated as a cancelled order.

Deposits on such items will rendered non-refundable.

Risk of the goods will remain with Henri Living until the point of delivery to you, where risk will then pass wholly and absolutely. For the avoidance of doubt, please make sure you check the condition of goods at the time of delivery as your signature will be required to acknowledge that the goods have been received in good order.

In the event that Henri Living is requested to warehouse the product, the client will be required to pay 100% of the applicable invoice. Upon payment, risk will pass to the client.

The Purchaser shall indemnify Henri Living, and hold Henri Living harmless from, any and all claims, actions, suits, proceedings, costs, expenses, damages and liabilities, arising out of, in connection with, or resulting from the Purchaser's use of the goods, including without limitation the manner by which the Purchaser makes the goods suitable for use by other persons.

Henri Living’s liability for any loss of or damage to revenue, profits, savings, use, contracts, production, goodwill, business opportunity or business and any consequential or indirect loss or damage whatsoever and howsoever caused, is expressly excluded. Henri Living’s only liability for loss or damage incurred in respect of goods supplied (or agreed to be supplied) shall be limited to the repair of the goods or the refund of the purchase price, if at all.

No oral representation by Henri Living or its employees or agents which is inconsistent with these Terms and Conditions shall be valid. Any notice given under these Terms and Conditions must be given in writing and delivered, mailed, faxed or transmitted electronically, to the respective party at their designated address as notified by one party to the other from time to time.

The construction, validity and performance of these Terms and Conditions are governed by the laws of the State of Western Australia. If any of these Terms and Conditions are deemed by a court of competent jurisdiction to be ineffectual, invalid or unenforceable, then that part shall be severed and the remaining Terms and Conditions (or part thereof) shall remain in full force and effect. These Terms and Conditions supersede all previous written or oral negotiations and representations, any earlier agreement for or in connection with the same class of goods and any earlier Terms and Conditions issued by Henri Living.

By payment of the tax invoice to which these Terms and Conditions are attached, the Purchaser agrees to be bound by these Terms and Conditions.